Terms and Conditions

The Skin Center Limited
49 London Street, Reading, England, RG1 4PS
Company Number: 08121566
VAT Number: 276540682
Telephone: 01183 443 772
Email: info@skincenter.co.uk
Last Updated: January 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of services provided by The Skin Center Limited ("we", "us", "our", "the Salon"). By booking or receiving any treatment or service from us, you agree to be bound by these Terms.
Please read these Terms carefully before booking any appointment. If you do not agree with any part of these Terms, you should not book or use our services.
2. Services
We offer the following treatments and services:

• Body Treatments - Cleansing, exfoliating and massaging treatments

• Eye Treatments - Eyebrow shaping and tinting, LVL lashes and eyelash extensions

• Facial Treatments - Treatments for all skin types to restore healthy, clear complexion

• Tanning - Award-winning natural spray tanning

• Nail Care - Manicures, pedicures and nail treatments

• Waxing - Lycon Precision Waxing system

• Laser Hair Removal - Safe and effective laser hair removal treatments

All services are subject to availability and therapist discretion.
3. Bookings and Appointments
3.1 Making a Booking

• Appointments can be booked online through our Vagaro booking system, by telephone on 01183 443 772, or in person at our salon.

• You must provide accurate contact details (name, email address, telephone number) when booking.

• By making a booking, you confirm that you are at least 16 years of age, or have parental/guardian consent if under 16.

3.2 Confirmation

• All bookings are subject to confirmation by us.

• You will receive confirmation of your appointment via email or SMS.

• We reserve the right to refuse or cancel appointments at our discretion, including but not limited to cases where we believe a treatment may not be suitable or safe for you.

3.3 Late Arrivals

• Please arrive on time for your appointment.

• If you arrive more than 15 minutes late, we may need to shorten your treatment or reschedule your appointment to avoid delays for other clients.

• The full treatment price will still apply even if the treatment time is reduced due to late arrival.

4. Cancellations and No-Shows
4.1 Cancellation Policy

• We require at least 24 hours' notice for all cancellations or rescheduling of appointments.

• Cancellations can be made online through your Vagaro account, by telephone, or by email.

4.2 Late Cancellations and No-Shows

• Under 24 hours notice or no-show: You will be charged 100% of your booked service cost.

• This charge will be processed using the payment card you provided when booking.

• A "no-show" is defined as failing to attend your appointment without prior notice.

4.3 Our Right to Cancel

• We reserve the right to cancel or reschedule appointments due to therapist illness, emergency, or circumstances beyond our control.

• If we cancel your appointment, we will notify you as soon as possible and offer to reschedule at your convenience.

• No cancellation fees will apply if we cancel your appointment.

5. Pricing and Payment
5.1 Prices

• All prices are displayed on our website (www.skincenter.co.uk), our Vagaro booking platform, and in-salon price lists.

• Prices are in British Pounds (GBP) and include VAT where applicable.

• Prices are subject to change at any time, but any changes will not affect bookings that have already been confirmed.

5.2 Payment Methods

• We accept payment via credit card, debit card, and cash.

• All online bookings require a valid payment card to be stored on file through our Vagaro payment system.

• Payment is due at the time of service unless otherwise agreed.

5.3 Additional Charges

• Additional charges may apply if:

  • Extra time is required beyond the scheduled appointment

  • Additional products are used

  • Additional services are requested during your appointment

• You will be informed of any additional charges before they are applied.

5.4 Vagaro Payment Processing

• All card payments are processed through Vagaro Merchant Services.

• By providing payment card details, you authorise us to charge your card for services rendered and any applicable cancellation fees.

• Card transactions are subject to Vagaro's terms and conditions and payment processing fees.

• We do not store your full payment card details; these are securely held by Vagaro in compliance with PCI DSS standards.

6. Packages and Gift Vouchers
6.1 Treatment Packages

• Treatment packages must be used within 12 months of purchase unless otherwise stated.

• Packages are non-transferable and non-refundable.

• No refunds are given on any packages, including partially used packages.

• Package treatments cannot be exchanged for cash or alternative treatments.

6.2 Gift Vouchers

• Gift vouchers are non-refundable and cannot be exchanged for cash.

• Vouchers must be presented at the time of booking or treatment.

• Vouchers must be used before their expiry date; expired vouchers will not be honoured.

• Lost or stolen vouchers cannot be replaced.

• Gift vouchers cannot be used in conjunction with other offers or promotions unless stated.

7. Medical Conditions and Client Responsibility
7.1 Duty to Disclose
You must inform us before your appointment of any:

• Medical conditions (including but not limited to diabetes, heart conditions, epilepsy, autoimmune disorders)

• Allergies (to products, medications, or ingredients)

• Pregnancy or breastfeeding

• Skin sensitivities or conditions (eczema, psoriasis, rosacea, etc.)

• Previous adverse reactions to beauty treatments

• Current medications (including topical treatments, antibiotics, Roaccutane, blood thinners)

• Recent cosmetic procedures or surgeries

• Use of sunbeds or excessive sun exposure

7.2 Consultation Forms

• You may be required to complete a consultation form before certain treatments.

• You must answer all questions truthfully and accurately.

• Failure to disclose relevant information may result in injury, adverse reactions, or unsatisfactory results.

7.3 Limitation of Liability

• We are not responsible for adverse reactions, complications, or unsatisfactory results where relevant medical or personal information was not disclosed by you.

• It is your responsibility to inform us of any changes to your health or medications between appointments.

7.4 Right to Refuse Treatment

• We reserve the right to refuse treatment if:

  • We believe the treatment may not be safe or suitable for you

  • You have not completed a required patch test

  • You have not disclosed necessary medical information

  • You are under the influence of alcohol or drugs

  • You behave in an aggressive, threatening, or inappropriate manner

8. Patch Tests and Skin Tests
8.1 Requirement

• Patch tests may be required for certain treatments, including but not limited to:

  • Tinting services (eyebrow, eyelash)

  • Chemical peels

  • Spray tanning (if requested)

  • Other treatments at the therapist's discretion

8.2 Timing

• Patch tests must be conducted at least 24-48 hours before your scheduled treatment.

• Failure to attend a patch test appointment may result in cancellation of your main treatment appointment.

8.3 Adverse Reactions

• If you experience any adverse reaction to a patch test, you must inform us immediately.

• We reserve the right to refuse treatment if a patch test indicates a risk to your health or safety.

• No refunds will be provided if a treatment cannot proceed due to a failed patch test.

9. Treatment Results and Expectations
9.1 Individual Variation

• Results from treatments vary depending on individual factors including skin type, age, lifestyle, medical history, and adherence to aftercare advice.

• We do not guarantee specific outcomes or results from any treatment.

9.2 Realistic Expectations

• We will provide honest advice about expected outcomes during your consultation.

• You should have realistic expectations about what can be achieved.

9.3 Photographs and Marketing Materials

• Photographs displayed on our website, social media platforms, or in-salon are for illustration purposes only.

• They do not constitute a guarantee of results you will achieve.

• Before and after photographs may be of different individuals and under different lighting conditions.

9.4 Course of Treatments

• Some treatments (such as laser hair removal) require multiple sessions to achieve optimal results.

• We will advise you on the recommended number of sessions during your consultation.

10. Aftercare and Client Obligations
10.1 Aftercare Instructions

• You will be provided with aftercare instructions following certain treatments.

• It is your responsibility to follow these instructions carefully.

• Failure to follow aftercare advice may result in complications, adverse reactions, or unsatisfactory results.

10.2 Limitation of Liability for Aftercare Non-Compliance

• We are not liable for any adverse effects or unsatisfactory results arising from your failure to follow aftercare instructions.

10.3 Post-Treatment Reactions

• If you experience any unexpected reactions or concerns following a treatment, you must contact us immediately.

• Do not seek further treatment elsewhere without informing us first.

11. Conduct and Behaviour
11.1 Expected Behaviour

• We expect all clients to treat our staff and premises with respect.

• Inappropriate behaviour, including verbal abuse, harassment, or aggression, will not be tolerated.

11.2 Breach of Conduct

• We reserve the right to:

  • Terminate a treatment immediately without refund

  • Refuse future bookings

  • Report serious incidents to the police

• In cases of threatening or aggressive behaviour.

11.3 Damage to Property

• You will be held liable for any damage caused to salon property, equipment, or fixtures through negligent or deliberate actions.

12. Health and Safety
12.1 Our Commitment

• We maintain high standards of health, safety, and hygiene in accordance with:

  • Health and Safety at Work Act 1974

  • Local authority regulations

  • Industry best practice guidelines

12.2 Insurance

• We hold appropriate insurance including:

  • Public Liability Insurance

  • Treatment Liability Insurance

  • Professional Indemnity Insurance

• Provider: INsync Insurance

12.3 COVID-19 and Infectious Diseases

• We follow current government and public health guidance regarding infectious diseases.

• You must not attend your appointment if you:

  • Have symptoms of an infectious disease

  • Have tested positive for COVID-19 or other notifiable diseases

  • Are required to self-isolate

• Standard cancellation fees will be waived in cases of genuine illness with appropriate notice.

13. Data Protection and Privacy
13.1 Data Controller

• The Skin Center Limited is the data controller for personal information collected through our services.

• [ICO REGISTRATION NUMBER REQUIRED - PENDING CONFIRMATION]

13.2 Information Collected
We collect and process the following personal information:

• Contact details (name, email, telephone, address)

• Payment information (processed securely through Vagaro)

• Health and medical information (for treatment safety)

• Treatment history and preferences

• CCTV footage (for security purposes)

• Marketing preferences

13.3 How We Use Your Information
Your information is used to:

• Provide treatments and services

• Process payments

• Send appointment confirmations and reminders

• Comply with legal and regulatory requirements

• Send marketing communications (with your consent)

• Maintain security through CCTV monitoring

13.4 Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure of your data

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent for marketing communications

13.5 Full Privacy Policy
For complete details on how we collect, use, store, and protect your personal data, please refer to our separate Privacy Policy available on our website and in-salon.
14. Third-Party Services
14.1 Vagaro Booking and Payment System

• Our online booking and payment processing is provided by Vagaro, Inc.

• By using our online booking system, you agree to Vagaro's terms of service and privacy policy.

• Vagaro's terms can be found at: www.vagaro.com/pro/vagaro-customer-participation-agreement

14.2 Limitation of Liability

• We are not responsible for any service interruptions, technical issues, or data breaches caused by third-party service providers.

• Any disputes regarding payment processing should be directed to Vagaro Merchant Services.

15. Intellectual Property
15.1 Ownership

• All content on our website, booking platform, social media, and marketing materials (including text, images, logos, designs) is owned by The Skin Center Limited or used under licence.

• You may not reproduce, distribute, or use any of our content without prior written permission.

15.2 Client Photographs and Testimonials

• We may request permission to use before/after photographs or testimonials for marketing purposes.

• You are under no obligation to provide consent.

• If you do provide consent, you may withdraw it at any time by contacting us in writing.

16. Liability and Indemnity
16.1 Our Liability

• Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be excluded by law

16.2 Limitation of Liability

• Subject to clause 16.1, our total liability to you for any loss or damage arising from our services shall not exceed the price paid for the specific treatment or service that gave rise to the claim.

16.3 Exclusions
We are not liable for:

• Adverse reactions or complications where you failed to disclose relevant medical information

• Unsatisfactory results arising from your failure to follow aftercare instructions

• Allergic reactions to products where a patch test was declined or not completed

• Results that vary from marketing photographs or illustrations

• Losses arising from cancelled appointments due to circumstances beyond our control

16.4 Your Indemnity

• You agree to indemnify and hold us harmless from any claims, losses, or damages arising from:

  • Your breach of these Terms

  • Your failure to disclose relevant medical information

  • Your negligent or deliberate actions causing damage to our property or injury to staff

17. Consumer Rights
17.1 Consumer Rights Act 2015

• These Terms do not affect your statutory rights under the Consumer Rights Act 2015.

• Services must be:

  • Performed with reasonable care and skill

  • As described

  • Fit for purpose

17.2 Digital Markets, Competition and Consumers Act 2024

• We comply with the Digital Markets, Competition and Consumers Act 2024, which came into effect on 6 April 2025.

• We will not engage in unfair commercial practices or unfair contract terms.

• All pricing, terms, and cancellation policies are clearly displayed and transparently communicated.

17.3 Right to Cancel (Distance Selling)

• If you book online or by telephone, you have a right to cancel within 14 days under the Consumer Contracts Regulations 2013.

• However, this right is lost if:

  • The service is fully performed before the 14-day period ends

  • You expressly requested the service to begin within the 14-day period

• For treatments such as laser hair removal with longer treatment courses, your cancellation rights will be explained at the time of booking.

18. Complaints and Disputes
18.1 How to Complain

• If you are dissatisfied with any aspect of our service, please contact us immediately:

  • In person at the salon

  • By telephone: 01183 443 772

  • By email: info@skincenter.co.uk

  • In writing to: The Skin Center Limited, 49 London Street, Reading, RG1 4PS

18.2 Our Complaints Process

• We will acknowledge your complaint within 48 hours.

• We will investigate thoroughly and respond within 14 days.

• We aim to resolve all complaints fairly and promptly.

18.3 Alternative Dispute Resolution

• If we cannot resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution (ADR) service.

• We will provide details of suitable ADR providers upon request.

18.4 Legal Action

• Nothing in this clause prevents you from pursuing legal action if you believe you have a valid claim.

• Any disputes will be governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

19. General Provisions
19.1 Entire Agreement

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Skin Center Limited.

• They supersede any previous agreements, representations, or understandings.

19.2 Changes to Terms

• We reserve the right to update or modify these Terms at any time.

• Changes will be posted on our website and will take effect immediately upon posting.

• Continued use of our services after changes constitutes acceptance of the updated Terms.

• Changes will not affect bookings already confirmed prior to the change.

19.3 Severability

• If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

19.4 Waiver

• Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

19.5 Assignment

• You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

• We may transfer our rights and obligations to another entity, provided this does not adversely affect your rights.

19.6 Force Majeure

• We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Power failures

  • Supplier failures

  • ​

20. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
The Skin Center Limited
49 London Street
Reading
England
RG1 4PS
Telephone: 01183 443 772
Email: info@skincenter.co.uk
Website: www.skincenter.co.uk
Company Registration Number: 08121566
VAT Number: 276540682