Terms & Conditions
1. Bookings
Appointments can be booked online, by telephone or in person. A valid contact number and email address are required when booking.
Some treatments may require a deposit to secure your appointment. Deposits are non-refundable and non-transferable.
2. Cancellation & No-Show Policy
We kindly ask for at least 24 hours' notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 24 hours' notice and missed appointments will be charged 100% of the treatment cost.
Repeated late cancellations or missed appointments may result in future bookings being refused.
3. Late Arrivals
Please arrive on time.
Clients arriving more than 15 minutes late may have their treatment shortened or rescheduled. The full treatment fee will still apply.
4. Payments
Payment is due on completion of your treatment unless agreed otherwise.
We don't accept cash. Only bank cards
Prices may change without notice, however confirmed bookings will always be honoured at the agreed price.
5. Refund Policy
All treatments, services, deposits, treatment packages and gift vouchers are non-refundable.
We do not offer refunds where:
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you change your mind;
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you no longer wish to continue with treatment;
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you are dissatisfied with the subjective outcome of a treatment that has been carried out with reasonable care and skill.
If you have any concerns regarding your treatment, you must notify us within 48 hours of your appointment.
We reserve the right to assess the treatment and, where appropriate, offer a corrective treatment before any refund or alternative remedy is considered.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
6. Treatment Packages & Gift Vouchers
Treatment packages are non-transferable and non-refundable.
Unused treatments must be redeemed within 12 months unless otherwise stated.
Gift vouchers:
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cannot be exchanged for cash;
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are non-refundable;
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must be used before their expiry date.
7. Medical Information
For your safety, you must inform us before your appointment if you:
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are pregnant or breastfeeding;
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have any medical conditions;
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have allergies;
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are taking medication;
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have had recent cosmetic procedures;
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have any skin conditions or infections.
Failure to disclose relevant medical information may result in treatment being refused.
8. Patch Testing
Some treatments require a patch test 24–48 hours before your appointment.
Failure to attend your patch test may result in your treatment being cancelled.
9. Treatment Results
Results vary from person to person.
While every effort is made to achieve the best possible outcome, no treatment can guarantee specific results.
Following your aftercare advice is essential.
10. Client Conduct
We reserve the right to refuse or terminate treatment where a client:
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behaves aggressively or abusively;
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attends under the influence of alcohol or drugs;
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places staff or other clients at risk.
No refund will be provided where treatment is terminated due to inappropriate behaviour.
11. Personal Belongings
Clients are responsible for their own personal belongings.
The Skin Center cannot accept responsibility for loss or damage to personal items brought into the salon.
12. Photography
With your consent, before and after photographs may be taken for treatment records or marketing purposes.
Consent can be withdrawn at any time.
13. Privacy
Your personal information is handled in accordance with UK GDPR and is used only for providing treatments, managing appointments and complying with legal obligations.
14. Consumer Rights
Nothing in these Terms & Conditions excludes or limits your statutory rights under the Consumer Rights Act 2015.
15. Contact Us
The Skin Center Limited
53 London Street
Reading
Berkshire RG1 4PS
📞 01183 443 772